Website/Commerce Questions
Where are your products shipping from?
Petaluma, CA.
To where do you ship?
48 contiguous U.S. states.
Do you ship internationally?
No.
Will I get a tracking number?
Yes, you will receive a tracking number after the order has been fulfilled.
When will my order be delivered?
All orders will be processed within 3 business days of receipt of any order on Vetricept.com. Orders will not be shipped on weekends or holidays. You will receive a shipping confirmation email, containing your tracking number(s), once your order has been shipped. Spectrum Antimicrobials reserves the right to allow additional time for shipments. If there will be a significant delay in shipments of your order, we will contact you.
What payment methods do you accept?
Most major debit and credit cards.
Do you accept returns/exchanges?
No, please see our sales disclaimer for more information.
What if the product was damaged in shipping?
Your product will be replaced, please contact customer service.
How long has your company been in business?
Since 2015.
Is your product approved by the FDA?
Our product is a medical device and complies with FDA medical device regulations for commercialization.
Product Questions
Can I use your product on ear infections? Eyes? Nose? Mouth?
No, Vetricept label states that it is safe to use AROUND the eyes, ears, nose and mouth and that it is for external use only and not for injection.
Can Vetricept reduce inflammation and pain?
The product use label says that it can be used to reduce topical inflammation and pain consistent with applicable FDA medical device regulations and predicate devices.
What does comprehensive wound care mean?
This is the process of cleansing, debriding, and management of acute and chronic wounds.
Is your product anti-microbial? /kill viruses / kills bacteria?
The product contains HOCl which helps protect the solution within the bottle during multiple uses and for storage up to 28 days against any pathogens. This product however is not approved for the treatment of any infection.
How long is your product's shelf life?
Currently designated for 12 months.
Is your product poisonous?
It is safe for external use around the eyes, ears, nose and mouth and is safe if your animal licks or ingests a small amount after application -however- our label clearly states it should not be injected.
Can humans use it?
Vetricept is only commercialized for animal use. The use of this product should be in strict compliance with the label.
Sales Questions
Who is the rep in my area?
Please use the "Contact Us'' page to inquire about sales representatives in your area.
Can I order your product from Amazon, Ebay, Petco, or Pet Smart?
No, Spectrum Antimicrobials is primarily partnering with local veterinary clinics to treat your animals. Our product is available on Vetricept.com for sale to consumers.
If I want to sell and use Vetricept in my practice or clinic - what is the price?
Please refer to the "Veterinarian Partnership Program" page for instructions.
When will Vetricept be available in additional sizes?
Very soon.
When will Vetricept be available in a “GEL” solution?
Very soon.
How can I get some free samples to try in my practice or place of business?
Please use the "Contact Us'' page to request samples.